What if no-one is at the delivery address to receive the flowers?

15 Aug 2013

by

In:

Comments Off on What if no-one is at the delivery address to receive the flowers?

Share on

In the instance that the recipient is not there to receive the flower delivery, our courier will assess if it is safe to leave the flowers at the front, side or back door of the delivery address and if it is not safe a calling card will be left at the property to advise the recipient to call us to arrange another delivery time or address that’s more suitable (additional charges may apply). You may give us your authority to leave the flowers at the front or back door of the delivery address, if you feel that it is safe, via the “order notes” field provided on the recipient’s details order page, however, if the flowers are stolen or damaged it will not be the responsibility of Richmond Florist to replace or refund the flowers and delivery fee so for this reason we would encourage you to find a more secure  alternative for the delivery.

Will the flowers I have ordered look exactly as displayed on the website?

15 Aug 2013

by

In:

Comments Off on Will the flowers I have ordered look exactly as displayed on the website?

Share on

We will always create the bouquet or arrangement to look as much as possible like the flowers pictured on the website, however at certain times of the year, some flower varieties may be out of season or may not meet the high standard of quality that we consistently maintain in our store, so in this instance we would substitute these flowers with other varieties of similar colour and texture and of equal or greater value.

If I place my order online, how will I know that you have received it?

15 Aug 2013

by

In:

Comments Off on If I place my order online, how will I know that you have received it?

Share on

You will receive an order confirmation email immediately after placing your order online. After we have processed your order you will then receive another email to advise you that we are in the process of creating and delivering your flowers. Finally, once your flowers have been successfully delivered to the recipient we will send you a third and final email to confirm that your order is complete.

What is the deadline for guaranteed same day delivery?

15 Aug 2013

by

In:

Comments Off on What is the deadline for guaranteed same day delivery?

Share on

From Monday to Friday, same day delivery is guaranteed if the order is placed by 2pm AEST. For Saturday deliveries, orders must be placed by 10am AEST for guaranteed same day delivery. If your flower delivery is urgent please call us on 03 9421 5885 to discuss your options.